Support
For questions, feedback, or issues with DoubleCamVlog, email us at:
toyangqing@gmail.com
Common topics
- Camera and microphone access — The app needs both to record. If recording cannot start, check iOS Settings → DoubleCamVlog and enable camera, microphone, and photo library access.
- Single-camera mode — On devices without dual-camera capture, the app runs in a compatibility mode using the back camera only.
- Overheating — If your iPhone gets hot while recording, the app may drop to 720p to protect the device. Let it cool down to return to full quality.
- Layouts and Pro — Picture-in-picture is free. Side-by-side and top-and-bottom layouts require Pro; you can switch layouts freely, and the paywall appears only when you start recording with a Pro layout.
- Restore purchases — Reinstalled the app or switched devices? Open Settings → DoubleCamVlog Pro → Restore Purchases on the same Apple ID.
- Cancel a subscription — Manage or cancel anytime in iPhone Settings → Apple ID → Subscriptions.